Norton anti-virus software, which was supposed to provide protection for PCs, suddenly crashed millions of Chinese-language versions of Windows XP system.

An update of Symantec’s Norton anti-virus software falsely detects and deletes the inoffensive but essential XP files, netapi32.dll, netapi32.dll and lsasrv.dll as malicious Trojan horses. Affected Windows XP system cannot be restarted unless the files are reinstalled.

Large amount of affected users turned to RISING for help. Just 18 May morning, RISING Support Center in China received more than 7000 home users and hundreds of enterprise users’ emergent call for help. And many other uses cannot get in because of the busy support service hotlines.

This is the biggest case of false computer virus report in the country for nearly five years. However, Symantec declined to publish information about the error on its website, and only said it had issued a corrected update to its software.

This accident could negatively affect Symantec’s effort to expand in Chinese internet security market. RISING is always the leader in this huge market, boasting more than 30 million personal users and thousands of enterprise users.

Releated article from http://www.free-press-release.com

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